FAQ

Start with the furniture, not the room. In a living room the front legs of the sofa and chairs should sit on the rug. In a bedroom the rug should run under the lower two-thirds of the bed. In a dining room, add 24 inches on every side of the table so the chairs stay on the rug when they are pulled out.

Our Rug Size Guide walks through every room and every size we make, and the exact measurements are listed on each product page. Note that our 8x10 measures 7'8" x 10'.

We get it, we change our minds too. Once an order is placed we are not able to change or cancel it. If the rug is not right when it arrives, you can request a return within 30 days of delivery and place a new order for the one you want.

No. We ship within the continental US only.

Shipping is free on every order. Orders ship the next business day and arrive in 2 to 4 business days anywhere in the continental US. You will get a confirmation email when you order and a tracking email when your rug ships.

You have 30 days after receiving your rug to request a return. The rug needs to be unused, with tags, and in its original packaging.

To start a return, click the account icon at the top of the site and log in with your email and the six-digit code we send you. Open the order, select the items you want to return, choose a reason, and click Request return. If the return is approved you will get an email with shipping instructions and a return label. Once the rug is back with us and inspected, the refund goes to your original payment method.

A return processing fee is deducted from the refund for each item returned: $4.99 for 2x3, 3x5, 2'6"x7' and 2'6"x10'; $7.99 for 4x6, 5x7, 6x9 and 2'6"x12'; $9.99 for 8x10, 9x12 and 10x14. The full terms are in our return and refund policy.

If your rug arrived damaged or you received the wrong item, contact us right away and we will make it right.

The fastest way is to return the rug you have and place a new order for the one you want. Once the return is accepted, the refund goes back to your original payment method.

Yes, the whole rug. Fold it loosely, machine wash cold on a gentle cycle with mild detergent, then air dry or tumble dry with no heat. Between washes, vacuum with suction only (no beater bar) and blot spills with a clean cloth. See how it works.

No. Every Bloom rug has a non-slip latex backing built in, so it stays put on hardwood, tile, and low-pile carpet. A pad is optional if you want extra cushion underfoot.

Blot the spot with a clean cloth as soon as you can. Blot, do not rub. Most spills lift right out. If a mark stays, fold the rug loosely and run it through a cold wash.

Yes. Our rugs travel rolled by ocean freight, which keeps prices down but means a new rug can arrive with wrinkles. They relax on their own within a few weeks. To speed it up, reverse-roll the rug a few times or set some weight on the creases. When you store a rug, roll it rather than folding it.

Yes. Bloom rugs are non-toxic and hypoallergenic, the 3 mm low pile does not trap fur or crumbs, and anything the kids or the dog leave behind comes out in the wash.

Our rugs are woven in Turkey with a 65% recycled cotton and 35% polyester top, a 3 mm low pile, and a built-in non-slip latex backing. It is one piece, so there is no cover and pad to separate before washing.